Open Destinations acquires majority stake in tour operator app Tineri
Leading travel tech firm Open Destinations has acquired a majority stake in Bangkok based tour operator itinerary solution app Tineri.
Tineri is a white label product which allows tour operator clients to engage with their customers during and after their travels.
The startup was founded just less than one year ago.
Tineri recently won a spot at the 2017 Travel Technology Europe Launchpad and received a Frost & Sullivan Thailand Excellence Award for startups.
"Tour operators want to engage more fully with their customers. Tineri allows them to offer a fantastic looking mobile application that keeps their customers informed and provide high levels of service throughout the trip. Tour operators who invest in an app like Tineri can reinforce their brand and build customer loyalty," said Open Destinations CEO Kevin O’Sullivan.
Open Destinations is a leading independent software and services provider to the travel trade with clients in more than 30 countries including Abercrombie & Kent, Belmond, Rocky Mountaineer Vacations and The Travel Corporation.
Available to download at the Apple Store or Google Play, the Tineri app offers travellers access to in-depth itineraries featuring Google Maps with pop up destination information as they travel.
Through the ‘in-app’ rating and feedback service, tour operators can access customers’ real-time ratings.
"Tour operators currently spend thousands of dollars a year collecting and processing customer feedback at the end of the trip, often when it is too late to react. Most tour operators will see Tineri pay for itself with just this feature alone," O’Sullivan says.
Tineri founder Tim Russell said: ‘Tineri gives tour operators the chance to really showcase their expertise and connect with their clients when they are in the destination. We are planning to open up even more opportunities for them to upsell during tours. We believe that Tineri can really help drive additional revenue."
The Tineri app will be showcased at ITB Asia and World Travel Market.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airbnb eyes a loyalty program but details remain under wraps
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026