OTA rolls out mobile concierge
Saturday, 11 Jan, 2017
0
Online travel booking platform Hotels.com has rolled out a new concierge service via its mobile app.
Hotels.com Concierge allows users to do everything from ordering a pizza, book an Uber ride or city tour, and make restaurant reservations with the touch of a button.
The Concierge function is powered by the Button Marketplace and currently available on iOS, Android and Amazon Kindle devices.
It has teamed up with a roster of suppliers including Uber, on-demand food delivery service delivery.com, OpenTable and Groupon for activities.
"Mobile is changing the way people travel, and at the forefront of that we’re constantly innovating and investing in mobile, to offer more than just hotel bookings. We want to make our customers lives easier before, during and after their trip," said Daniel Craig, senior director of mobile at Hotels.com.
A new survey by the company says nearly half of travelers would use a mobile concierge service.
Most popular functions asked for are restaurant reservations, help with directions and booking tickets for attractions.
"Button is thrilled to launch the first mobile linking solution for the travel industry in partnership with Hotels.com, and now with Button, those same opportunities can be pursued in mobile. The innovators at Hotels.com have shown how Button’s technology can be used to enhance people’s travel – and we’re thrilled to be playing such an integral part," said Michael Jaconi, Button CEO and founder.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...
Airlines suspend Madagascar services following unrest and army revolt
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airbnb eyes a loyalty program but details remain under wraps
Air Mauritius reduces frequencies to Europe and Asia for the holiday season