Passengers have plenty of suggestions for improved service
Passenger rights groups were pleased last year when the US Transportation Department adopted fines for airlines that leave passengers stranded on delayed flights for more than three hours. But according to a recent poll, airline passengers have no shortage of ideas to continue improving the services offered by airlines.
According to the poll of more than 2,100 fliers taken by Airfarewatchdog.com:
• Just over half said the airlines should book passengers on another carrier at no additional cost if they cancel or delay the passengers’ original flight.
• One quarter said the airlines should book passengers on another carrier at no additional cost if they eliminate a route after selling tickets for flights on the canceled route.
• Fourteen percent said the airlines should refund the baggage-check fee if the passenger’s luggage is lost or delayed.
• Seven percent said all refunds should be paid within 30 days.
By David Wilkening
David
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