Passengers vote Ryanair worst UK airline for sixth year running
Ryanair has once again been rated the worst airline in the UK by passengers.
This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline survey.
Passengers gave the airline the lowest possible rating for boarding, seat comfort, food and drink, and cabin environment.
Ryanair achieved a customer score of 40%, compared to 63% for its main rival easyJet.
Jet2 achieved a customer score of 75% and high ratings for its service, seats and how it boards passengers.
The other names at the bottom of the Which? short-haul airlines rankings were Thomas Cook Airlines (52%) and Wizz Air (54%).
Wizz was the only other carrier to share a two-star rating for customer service with Ryanair.
Respondents criticised Ryanair for cancelling flights, operating a confusing bag policy and refusing to pay for cancellations, among other things.
Ryanair responded by saying it has ‘invested heavily in delivering on-time departures’, simplified its bag policy, ‘delivers industry-leading customer service’ adding decreased punctuality in 2018 was largely due to Air Traffic Control strikes and added passengers will continue to book with Ryanair as ‘having the lowest prices wins every time’.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season