Passengers vote Ryanair worst UK airline for sixth year running
Ryanair has once again been rated the worst airline in the UK by passengers.
This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline survey.
Passengers gave the airline the lowest possible rating for boarding, seat comfort, food and drink, and cabin environment.
Ryanair achieved a customer score of 40%, compared to 63% for its main rival easyJet.
Jet2 achieved a customer score of 75% and high ratings for its service, seats and how it boards passengers.
The other names at the bottom of the Which? short-haul airlines rankings were Thomas Cook Airlines (52%) and Wizz Air (54%).
Wizz was the only other carrier to share a two-star rating for customer service with Ryanair.
Respondents criticised Ryanair for cancelling flights, operating a confusing bag policy and refusing to pay for cancellations, among other things.
Ryanair responded by saying it has ‘invested heavily in delivering on-time departures’, simplified its bag policy, ‘delivers industry-leading customer service’ adding decreased punctuality in 2018 was largely due to Air Traffic Control strikes and added passengers will continue to book with Ryanair as ‘having the lowest prices wins every time’.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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