Qantas defends no-fly decision
SYDNEY – Qantas is scheduling supplementary services between Australia and Europe to provide further options for customers following this week’s closure of European airspace.
On Wednesday, Qantas was criticised by passengers marooned in London who claimed the Australian carrier was refusing to fly while other airlines had resumed their operations following the re-opening of air space in northern Europe.
Qantas, in its defence, said it operated under Australia’s Civil Aviation Safety Authority (CASA) policy “no matter where it was flying in the world and had to consult the agency firstâ€.
Qantas estimates it will take approximately two to three weeks to clear the current passenger back load.
QF158 London to Sydney via Singapore scheduled to depart at 0020 local time on 23 April From Australia to Frankfurt
QF171 Sydney to Frankfurt via Singapore scheduled to depart at 2200 local time on 23 April
QF172 Frankfurt to Sydney via Singapore scheduled to depart at 1500 local time on 24 April
Qantas is also looking into options for other supplementary flights from Australia to London.
Qantas will contact customers who had previous flights cancelled to rebook them on the next supplementary service with available seats.
Customers not scheduled on a flight are still advised not to travel to airports until they have received confirmation from Qantas that they are booked to travel on a Qantas flight.
Qantas is processing customers in order of special needs. Priority customers are those with serious medical conditions, those awaiting operations, customers with special needs and those with a funeral or a significant family event to attend.
Priority will then be given to elderly customers and families travelling with infants and young children.
Ian Jarrett
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