Qantas staff attack service standards In New Youtube Campaign…..
In a first for enterprise bargaining campaigns, the Australian Services Union has today launched a 30 second online advertisement accusing Qantas of cost cutting and downgrading service standards in airports across the country.
The YouTube ad will front the new campaign website, http://www.maintainthestandards.com.au/ and is part of a postcard, email and workplace based campaign to put pressure on Qantas in the lead up to their annual general meeting.
The 30 second ad shows a kangaroo bounding through the outback, with a voice over warning about sliding customer service standards at the airline.
“How much longer will Qantas be able to maintain their customer service standards if they keep cutting staff numbers and wages?”
Assistant National Secretary of the ASU, Linda White, said the clip was part of the union’s campaign to highlight the downgrading of services at Qantas.
Qantas airport staff have already collected more than 1000 postcards signed by the flying public, addressed to Geoff Dixon, Qantas CEO.
Ms. White said that airport staff members were particularly angry that Qantas was cutting staff, downgrading classifications and refusing to negotiate a new enterprise agreement while paying themselves millions in executive bonuses.
Ms. White said, “Despite Qantas executives paying themselves millions in executive bonuses, they want to pay new customer service staff nearly $4000 per year less.”
“That will mean a decline in customer service standards at Qantas counters around the country.”
“This ad marks the start of our intense campaign to highlight the double standards and penny pinching antics of the Qantas Executives.”
“We will be emailing the ad to thousands of members and encouraging the flying public to visit the website.”
View the ad at http://www.maintainthestandards.com.au/
Let The Mole know what you think by making a comment below.
Report by The Mole
John Alwyn-Jones
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airlines suspend Madagascar services following unrest and army revolt
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airbnb eyes a loyalty program but details remain under wraps
Air Mauritius reduces frequencies to Europe and Asia for the holiday season