Qantas stolen customer data released on dark web
Qantas confirmed that stolen personal data of millions of customers was leaked on the dark web.
It involves data from nearly six million Qantas customers which was compromised via a call entre.
Hackers managed to access the data after targeting tech provider Salesforce.
The hacking collective Scattered Lapsus$ Hunters threatened to release the data if Salesforce refused to pay a demanded ransom.
Qantas said compromised data included customer names, email addresses, frequent flyer numbers, but no financial data or credit card information.
As well as Qantas, hackers gained access to data from dozens of other companies using the Salesforce system.
It claimed it had more than one billion customer data records. Other brands reportedly affected included Air France, Vietnam Airlines and Disney.
As it released the data, the hacker group posted a message: “Don’t be the next headline, should have paid the ransom.”
Qantas maintains all data is secure, although it is offering customers free use of credit monitoring tools.
“We continue to offer a 24/7 support line and specialist identity protection advice to affected customers,” the airline recently said.
The data was thought to have first been accessed in April 2024 and wasn’t discovered until the summer of 2025.
The hack earlier this year also hit Qantas executives in the pocket.
They had their annual bonuses reduced by 15%.
Related News Stories: Hackers threaten to release Qantas customer data Hacker makes contact with Qantas
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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