Re-engineering travel business?
TRX, the world’s largest travel process outsourcing company, will continue in that direction in the future, says Vic Pynn, the newly named executive vice president for Global Solutions and Information Technology.
“What we see in the industry is a huge need to reengineer the whole travel business. The change is that companies are looking to see what is their core business, and what is not core,” he told TravelMole.
The model for TRX, he said, is to process transactions “behind the scenes.”
“The biggest thing in the travel side, to process effectively, you really need domain expertise. You need to know how data flows from point A to B. Companies will be looking to us because we have incredible domain expertise,” he said.
Typical of recent TRX moves was its recent announcement it had extended the capabilities of the RESXSM online booking solution to display all functionality and text in seven languages. TRX now offers RESX in English, French, French Canadian, German, Italian, Portuguese (Brazilian), and Spanish, according to Mr Pynn.
He said TRX offers five transaction processing and reporting solutions that enables clients to increase their strategic focus and flexibility, while improving service and decreasing costs. Bookings can be made on (RESX), pre-ticketing (CORREX), post-ticketing (TRANXACT), information management (DATATRAX), and customer care (SELEX).
One market the Atlanta-based TRX is looking at in the near future is India.
“The work force is fantastic and it’s a fantastic captive market for our product,” said Mr Pynn.
Report by David WIlkening
David
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