Refunds for sub-par performance
Norwegian Cruise Line, which started service to Hawaii in July, says its plans to offer about $560,000 in refunds to passengers who have experienced sub-par service, according to the Associated Press.
The cruise line’s Pride of Aloha was the company’s first US-flagged ship with an all-American crew.
“The company has faced a number of start-up challenges that have affected some of the Pride of Aloha’s guests’ experience,” NCL America, Miami-based Norwegian’s American subsidiary said in a statement.
Prior to launching service in Hawaii, NCL canceled a two-night, travel-agent cruise out of San Francisco in June.
NCL said it would refund half of passengers’ service charge — about $35 per person for a seven-day cruise — and issue credits worth 20% of the cruise portion of the Pride of America cruises. The average cruise cost between $800 and $1,000, said AP.
The Pride of Aloha is only the first of three ships planned to sail in Hawaii.
Report by David Wilkening
David
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season