Royal Caribbean’s advice for marooned passengers
LONDON – The closure of the UK, Irish and northern European airports by the Icelandic ash cloud affected around six percent of guests trying to join a Celebrity Cruises, Royal Caribbean International or Azamara Club Cruises vessel globally.
This includes both those trying to complete return travel at the end of a cruise, or journeys to a ship to embark on a cruise.
Guests who booked a fly/cruise package directly with Celebrity Cruises, Royal Caribbean International or Azamara Club Cruises are being offered alternative travel arrangements to join the ship mid-cruise, if possible.
If this cannot be achieved, guests are being offered a full refund of their cruise fare in the form of a future cruise credit or an alternative fly/cruise.
Fly/cruise guests who booked with a tour operator, and not directly with Royal Caribbean Cruises, should contact their booking partner.
To support guests who were unable to join their sailing, Royal Caribbean Cruises will work with cruise-only guests who have not booked as part of a package to file a claim with their travel insurance and contact the airline they booked with directly.
Royal Caribbean Cruises said it is making every effort to assist cruise-only guests with the information and services they require.
Additional assistance to affected guests includes offering day-room hotel accommodation, assistance booking hotel accommodation, and dedicated help desks in hotels and airports in impacted destinations.
Ian Jarrett
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