Ryanair apologises for compensation cheque error

Saturday, 22 Aug, 2018 0

Ryanair has apologised for an error which saw compensation cheques sent to customers unsigned.

It said a ‘very small number’ of cheques processed in July were issued without a required signatory ‘due to an administrative error’.

It said the cheques had been re-issued along with a letter of explanation on August 15.

The apology came after passengers complained about having to pay extra fees after their cheques bounced.

One passenger waited 11 months for compensation and said she had been charged an extra fee of €20.

The BBC said it had spoken to 10 other people who said their cheques had bounced.



 

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Bev

Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.



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