Ryanair criticised for ‘lack of compassion’ over Brussels lockdown
Ryanair has faced criticism for refusing to refund baggage charges or re-book passengers on other flights during the lockdown in Brussels.
A group of 27 Liverpool women, who had booked flights to celebrate a birthday in the Belgian capital, was forced to cancel a trip due to safety fears after a state of emergency was declared.
But the low cost airline refused to refund the flights or let them transfer to a future date for free.
One member of the party, Andrea Doolan, 35, who works as a flight attendant for Virgin Airlines, said Ryanair had shown ‘no compassion whatsoever’.
She told the Liverpool Echo: "You cannot expect people to travel to a country on the highest threat alert there is – a country which is expecting an imminent attack.
"What’s annoying me is there’s no sense of customer service.
"We are not asking for a refund – we are simply asking for either a credit to put towards a flight at a later date or at the very least an option to re-book free of charge once all this madness has calmed down.
"My friend was meant to be travelling with Brussels Airlines this weekend, and they are offering this service as a goodwill gesture – so I know it is doable."
A spokesman for Ryanair said: "Our flights to/from Brussels are running as normal and our standard flight change terms and conditions apply."
Diane
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