Ryanair relaxes baggage rules and reduces fees
Ryanair will relax its baggage rules and reduce charges for passengers who don’t print out their own boarding passes from this Sunday.
The changes are part of a raft of initiatives being carried out by the airline to help improve its customer service.
Under the new rules, Ryanair will allow passengers to bring a second small carry-on bag (small ladies handbag or small airport shopping bag), no bigger than 35 x 20 x 20 cms, as well as a free 10kg cabin bag allowance.
The airline is also cutting its boarding card reissue fee from €70/£70 to €15/£15 for customers who have already checked in online.
Customers who fail to check-in online will continue to pay a €70 airport check-in fee.
From January 5, Ryanair’s standard airport bag fees will be cut from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate.
Ryanair said this will bring the charges in line with its rivals.
Ryanair head of communications Robin Kiely said the airline was "continually striving to improve our passenger experience" and was "actively listening and responding" to customers.
At the end of December, Ryanair will also introduce a ‘My Ryanair’ passenger registration system on its recently revamped website, claiming this will speed up bookings further.
This will be followed by a ‘Share the Fare’ feature, where passengers can share fares via social media, a ‘Fare Finder’ feature, where customers can search for fares via price point, route or travel period, and the implementation of mobile boarding passes.
Ryanair is also developing new business and family products, but did not give details.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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