Ryanair told to improve consumer rights
According to a report in The Independent, Nordic consumer watchdogs have demanded that the Irish no-frills airline Ryanair “correct its contract conditions and price advertising”.
The article in The Independent reports that consumer ombudsmen in Sweden, Finland, Norway and Denmark have called for a series of changes to the contract conditions, including compensation for passengers if a flight is delayed.
The carrier was forthright in its response. The newspaper reports that a spokesman said: “When it comes to who has been unfair to consumers, the consumer agencies should perhaps consider the high fares monopolies previously controlled by SAS and Finnair in their markets. Does a bus company or taxi company provide compensation for delays?”
For more information, see: http://news.independent.co.uk/business/news/story.jsp?story=435356
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