Sabre questions the way the travel industry needs to rethink trust in an era of autonomous AI

Sabre Corporation has unveiled a new whitepaper, The Secure AI Advantage: Governance and Trust in Travel Technology, calling on the global travel industry to rethink how trust is built in an era increasingly shaped by autonomous intelligence.

As travel technology enters a new phase defined by intelligent automation, AI systems are no longer limited to analyzing data or supporting decisions. Agentic AI is beginning to act independently—making choices, adapting in real time, and operating across one of the world’s most complex and interconnected ecosystems.

According to Sabre, this shift marks a critical inflection point: the same technologies poised to transform travel also demand a fundamentally new approach to security, governance, and trust.

The whitepaper offers an inside look at how Sabre is preparing for that future, arguing that autonomy can only scale if trust is engineered into every layer of technology. “Autonomy without trust is unusable; autonomy with trust is transformational,” said Scott Moser, Sabre’s Chief Information Security Officer. “As AI begins acting on behalf of travelers and suppliers, trust cannot be an afterthought. It must be embedded in the data, the identity, and the verification of every action the system takes.”

Establishing safeguards

Drawing on discussions with leading security experts across travel and other industries, the paper challenges companies to adopt a new mindset: AI’s full potential can only be realized if trust is designed to be visible, provable, and durable over time. Sabre positions this philosophy as a cornerstone of its technology strategy, influencing how it manages its global Travel Data Cloud, authenticates digital agent identities, and monitors AI-driven actions in real time.

The whitepaper outlines four core principles guiding Sabre’s approach.

– Data must be curated, protected, and privacy-preserved at scale.

– Autonomous systems require identities that are continuous rather than static.

– Operational resilience depends on real-time observability, not periodic review. 

– Governance must be proactive, transparent, and verifiable.

Together, these principles reinforce Sabre’s view that trust is not a feature but a foundational element of infrastructure.

The paper also sheds light on Sabre’s multiyear transformation, including its collaboration with Google Cloud to modernize infrastructure and embed enterprise-grade security from the outset. Platforms such as SabreMosaic™, the Sabre IQ AI Layer, and the IQ Assurance Layer are designed to deliver AI capabilities with built-in guardrails, traceability, and accountability.

“Moving tens of thousands of servers and more than 50 petabytes of data to the cloud wasn’t just a modernization effort,” described Joe DiFonzo, Sabre’s Chief Information Officer. “It created the foundation for AI systems that can operate autonomously while remaining safe and trustworthy at scale.”

The whitepaper concludes with five practical recommendations for organizations preparing for the agentic era and invites industry stakeholders to participate in Sabre’s global Agentic U roadshow. With The Secure AI Advantage, Sabre aims to set a higher bar for responsible AI and help the travel industry move forward with confidence rather than caution.

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