Senior managers invited to seminar on customer complaints handling
ABTA is inviting senior people in the travel industry to join an ‘advanced level’ seminar on how to manage customer complaints.
The seminar is aimed at owners, directors, team leaders and managers in customer care, customer relations and operations.
The event, on June 4 at ABTA’s London offices, follows previous workshops on complaints handling.
Participants will get advice on how to tailor their complaints processes, top tips on managing complaints through social media channels, and a better understanding of legal liability and the Code of Conduct.
A panel of experienced industry professionals will go through real life scenarios.
For further information about this event and to register, click here.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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