Senior managers invited to seminar on customer complaints handling
ABTA is inviting senior people in the travel industry to join an ‘advanced level’ seminar on how to manage customer complaints.
The seminar is aimed at owners, directors, team leaders and managers in customer care, customer relations and operations.
The event, on June 4 at ABTA’s London offices, follows previous workshops on complaints handling.
Participants will get advice on how to tailor their complaints processes, top tips on managing complaints through social media channels, and a better understanding of legal liability and the Code of Conduct.
A panel of experienced industry professionals will go through real life scenarios.
For further information about this event and to register, click here.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Marginal increase for New York City tourism in 2025
Hands In, UATP join forces for airline multi-card payments