Shangri-La’s Tigers to be unleashed
HONG KONG – Shangri-La “Tigers,†a group of young hoteliers trained at Shangri-La Hotels and Resorts throughout Asia, have returned to Vancouver, British Columbia.
Eight Tigers are set to bring their Asia expertise and training to the group’s first hotel in North America – the Shangri-La Hotel, Vancouver – opening 24 January 2009.
The Tigers programme was launched in February 2006 in preparation for the group’s expansion in North America.
Talented, young hospitality professionals from North America were placed in Shangri-La properties throughout Asia.
They were to observe, absorb the service culture and be part of the service delivery within their host hotels, and ultimately bring that expertise back to Shangri-La’s North American properties currently under development in Vancouver, Las Vegas, New York, Chicago, Miami and Toronto.
“Shangri-La hospitality is not only legendary, it is expected to be intuitive and seamless between our hotels,†said Stephen Darling, regional vice president and general manager, Shangri-La Hotel, Vancouver.
To date, 15 Tigers have been placed in positions at 18 Shangri-La properties in Asia on training programmes ranging from two months to two-and-a-half years.
Their roles have varied from guest relations manager to sous chef to assistant director of food and beverage.
Ian Jarrett
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