The Referral Power of Concierges and Receptionists
Are you working in the front office department? Do you make recommendations and referrals to your guests? You can benefit by developing an online referral tool and winning an I-Pod Shuffle. Please fill in this 8 minute survey. I ensure the confidentiality of your personal information. The results are used for statistical analysis. Reports will only present anonymised and aggregated data.
Please forward this survey to interested colleagues. Thank you!
http://spreadsheets.google.com/viewform?key=ptPo6JmnyVVMtCPy5MbZ2Zw
Sincerely,
Torsten Sabel
Current Bachelor Student
Maastricht Hotel Management School
Hogeschool Zuyd, The Netherlands
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