Thistle gets industry accreditation
Thistle has become the first hotel group to be acknowledged with full Hospitality Assured accreditation throughout its entire portfolio.
The group, which is currently undergoing a £100 million refurbishment programme, surpassed the strict assessment criteria within all of its hotels across the UK.
A quarter of its hotels achieved the highly-regarded ‘world class’ status .
Created by the industry’s professional body, the Institute of Hospitality, the Hospitality Assured mark of approval is measured by independent, experienced quality assessors.
The assessors critically analysed each of Thistle’s individual properties against 10 customer-related steps, including customer research, operational planning, standards of performance, training, development and customer satisfaction improvement.
Ann Corrigan, managing director of Hospitality Assured, said: “The Hospitality Assured standard demands high quality standards and strong evidence of customer satisfaction, making it no mean feat for businesses across the industry. “
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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