Thousands still waiting for ash cloud compensation
Over 3,000 British passengers are still waiting to receive compensation six months after they were left stranded by the volcanic ash crisis, according to the air watchdog.
The Air Transport Users Council (AUC) said in The Times on Saturday that it was disappointed at the number of complaints it had received about airlines refusing to repay passengers’ expenses.
Although EU regulations state that airlines should look after stranded passengers’, some carriers told passengers to make their own arrangements, promising to compensate them later.
However, the AUC claimed many passengers have had difficulty squeezing compensation from some airlines, Air France-KLM and Monarch being amongst the worst offenders, according to the article in The Times.
Some airlines have also refused to refund passengers who made their own way home, claiming that these expenses were not explicitly covered by the EU regulation.
The AUC is threatening to name airlines about which it has received the most complaints next month.
By Linsey McNeill
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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