Tigerair introduces FB Messenger chatbot
Budget carrier Tigerair Australia has unveiled an official Facebook Messenger chatbot aiming to improve the customer experience.
Called ‘Toby’ the chatbot has been created to aid customers in searching and booking the best value flights and answer queries on topics such as baggage allowance and how to check in for a flight.
Access to Toby is via the Tigerair Australia homepage or through Facebook Messenger and then searching ‘Toby – Tigerair Australia’.
It features a ‘search flights’ button or customers can simply tell Toby where they wish to fly to.
"The introduction of Toby provides another option for our customers to assist with searching and booking flights with Tigerair. Toby acts as your own personal travel consultant at any time of the day or night, helping you search for the best value flights for your next trip," said Tigerair Australia commercial director Andrew Maister.
"During Toby’s initial probation period while he’s in training, he’s focused on doing the basics right and learning as he goes. Once he’s earned his stripes over coming months, he will progressively be taking on a broader range of customer queries associated with booking and flying Tigerair."
Where Toby cannot provide answers, users can request human interaction and will be directed to Tigerair’s social media team.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
U.S.A. and Israel attacks on Iran impact air movements in the Gulf (Update 1.00pm CET)
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
WTTC global tourism reached record economic impact of 11 trillion in 2025
Marginal increase for New York City tourism in 2025