Tigerair introduces FB Messenger chatbot
Budget carrier Tigerair Australia has unveiled an official Facebook Messenger chatbot aiming to improve the customer experience.
Called ‘Toby’ the chatbot has been created to aid customers in searching and booking the best value flights and answer queries on topics such as baggage allowance and how to check in for a flight.
Access to Toby is via the Tigerair Australia homepage or through Facebook Messenger and then searching ‘Toby – Tigerair Australia’.
It features a ‘search flights’ button or customers can simply tell Toby where they wish to fly to.
"The introduction of Toby provides another option for our customers to assist with searching and booking flights with Tigerair. Toby acts as your own personal travel consultant at any time of the day or night, helping you search for the best value flights for your next trip," said Tigerair Australia commercial director Andrew Maister.
"During Toby’s initial probation period while he’s in training, he’s focused on doing the basics right and learning as he goes. Once he’s earned his stripes over coming months, he will progressively be taking on a broader range of customer queries associated with booking and flying Tigerair."
Where Toby cannot provide answers, users can request human interaction and will be directed to Tigerair’s social media team.
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