Tourism Tasmania cuts tourism jobs
Media reports in Tasmania say that the State Government has cut a further eight jobs from its Launceston call centre and abandoned the tourism sector, but Tourism Tasmania and the Tourism Industry Council said the cutting of six fixed-term temporary contract jobs will ensure the long-term viability of the centre.
CPSU General Secretary Tom Lynch said the union would pursue unfair dismissal cases for the workers, with Mr Lynch saying that almost half the jobs in the Tourism Tasmania Launceston call centre had been cut in the past 12 months and travel centres in Melbourne and Sydney closed down.
Mr Lynch said there were now not enough staff to answer calls and Tasmania would lose out to other States, adding, “The Tasmanian tourism industry has every right to expect its Government will invest the dollars necessary to maximise the number of visitors to the State”. “But since the decision to scrap the Sydney ferry, resources have been cut and the industry left to look after itself.”
Tourism Tasmania CEO Felicia Mariani said changes were required to the distribution centre as revenue had dropped 20% in the past four years, due to customers’ changing booking habits, while expenditure remained steady, adding, “We have to look at the long- term viability of the distribution centre and we will constantly be monitoring call patterns so that we can adjust our call centre staffing upwards or downwards for maximum efficiency”.
She added that the call centre, which now employs 34 permanent staff, was well-equipped to meet demand through the off-peak months and would take on temporary staff in August and September for the peak season.
TIC CEO Daniel Leesong said the Council fully supported the move to make Tourism Tasmania’s operations flexible and sustainable in the long run.
Report by The Mole
John Alwyn-Jones
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