Travel Network Group hosts customer service training days
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The Travel Network Group is hosting two~Institute of Customer Service (ICS) Training days this week for its members.
Over 55 members from across the Group’s Worldchoice, Travel Trust Association and Independent Travel Experts brands are registered to attend the events which will be facilitated by the group’s senior management team and a training partner, Accelerator Solutions.
"Since becoming members of the Institute of Customer Service four years ago we have achieved phenomenal success, moving our annual feedback score from members from 76.1 to 87.5," said CEO Gary Lewis.
"We are now in a great place to further share our learnings with our members through this training sessions. service, which is why consumers continue to support their local agents.~ This training will help them polish their skills and give them new ideas around practices and processes that will enable them to measure their customer service more effectively."~
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The first is being held today at the Amba Hotel in London and a further training day takes place tomorrow (Wednesday) at Manchester’s Malmaison Hotel.~ ~
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Further training days are planned for later in the year.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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