Travelscene Amex dominates awards
Travelscene American Express has dominated the 2006 National Travel Industry Awards winning “Best Travel Agency Group” plus four of the six awards available to agents.
Managing Director, Mr Bob Steel, says the network’s determination to embrace change in a rapidly changing industry is the key driver of success.
“Travelscene American Express’ ability to drive change throughout the organisation to ensure we are operating at an optimum business level is the fundamental cause of our success as a group and as individual agencies,” Mr Steel said.
“Travel agents have had to move to cope with the loss of commissions, and the impact of internet on traditional revenue streams. The smart agents have moved to become more professional, and to ensure that they are seen as a professional service provider by their clients, delivering value for money and a valued travel solution.”
“Travelscene has pioneered the use of benchmarking across our members to ensure their businesses are performing to their full potential. Our commitment to consumer education on the value of using a licensed travel agent, and to working with our agents to strategically introduce service fees has built customer loyalty and reinforced the value of dealing with a Travelscene American Express member.”
“Travelscene has consistently moved to ensure we are strategically positioned for growth as an organisation and the opportunities presented through our merger with S8 further enhance our leadership position. Our on-going investment in research, technology, and people provides us and our members with the tools we need to monitor the travel industry and react quickly to secure an advantage.”
“Much has happened over the past year as we continue to transform Travelscene American Express. The 2006 NTIA Best Agency Group result is recognition of the broad-based strength of our network. It is an acknowledgement by our peers of our continued investment in new products, services and marketing initiatives which have produced industry-leading growth and returns despite our challenging environment.”
“But most importantly, this achievement comes down to our greatest asset – our people – the agents, members, staff and supplier partners who are committed to delivering an outstanding customer experience, each time, every time.”
Graham Muldoon
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