Triton conference special: Carrick tells agents to shout about their service
Hoseasons chief executive Richard Carrick told agents to better understand their clients and tell them about the services they offer.
“People who travel may now take five or six holidays a year and there are commission opportunities on all of them if the agent understands the buyer,” he said.
“But we don´t build a database of numbers, put contacts in place and continue to serve the customer.
“We are in a growing industry and other people would kill for the demand we have. It´s a real opportunity now for the independent agent.
“But what we fail to do is tell people what we do. Tell them that their money is safe and they will get a refund if the holiday goes wrong.
“Agents have to bounce back by telling people how good they are and keep telling them, because people forget.
by Jeremy Skidmore (www.jeremyskidmore.com)
Jeremy Skidmore
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025