TTD: Virgin Holidays launches online travel amendments
Virgin Holidays has introduced an online self-service tool for agents.
It enables agents to access a booking throughout its life and make a range of changes and transactions via www.vhols4agents.com.
The operator claims no other mainstream tour operator allows agents to access their customer’s bookings post-booking but also enables them to make significant changes. These include upgrading flights, adding or upgrading a hire car, changing customer details, upgrading hotel rooms, changing hotels or the board basis, adding or changing excursions, requesting information on tickets or itineraries and requesting or printing invoices.
Virgin Holidays’ normal £25 amendment fee is being waived for agents using the online option until June 30. After this date amendments will continue to be charged to call centre and viewdata bookings, the operator said.
Sales & operations director Stewart Baird said: “This is a huge step forward for the travel industry and another nail in viewdata’s coffin.
“Travel agents don’t want to wait in a telephone queue to simply change a name or add an excursion to a booking. Our technology enables them do this and so much more in a simple and user friendly way. We alert travel agents to up-sale opportunities and this great tool helps them increase sales revenue and commission earnings”.
Report by Phil Davies
Phil Davies
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