United Airlines refuses to honour cut price tickets
United Airlines has said it will void all tickets bought during a computer glitch which saw first class London-New York flights sell for just £50.
The currency glitch, discovered yesterday, meant that by registering as a customer in Denmark, the flights from Heathrow to Newark could be bought for 491 Danish krone – the equivalent of £50.
The airline issued a statement last night blaming the issue on a ‘third-party error’.
But the announcement led to angry responses from customers and agents who said the airline was violating the US Department of Transportation’s regulations by doing so.
They claim that under the regulations, mistaken fares that contain travel to, from, or connecting in the USA must be honoured.
The airline said in a statement to the Daily Mail: "United is voiding the bookings of several thousand individuals who were attempting to take advantage of an error a third-party software provider made when it applied an incorrect currency exchange rate, despite United having properly filed its fares.
"Most of these bookings were for travel originating in the United Kingdom, and the level of bookings made with Danish Kroner as the local currency was significantly higher than normal during the limited period that customers made these bookings."
The airline had initially said that agents needed to get passengers to pay the difference or give the tickets back.
The computer error meant around 900 business class seats on Singapore Airlines were sold at economy prices.
Diane
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