United Airlines: sorry about that
Airlines have a lot to apologize for but United, the US’s second-biggest carrier, has been upfront about its failure to prepare for a deluge of holiday delays that left customers waiting in subfreezing temperatures at Chicago’s O’Hare International Airport.
Said Chief Executive Glenn Tilton in a message to employees:
“We disappointed our customers by not being prepared, as we should have been. We will identify and we will resolve the cause.”
The problem reported in TravelMole last week involved disruptions and long lines up to four hours and more at the airport.
“The airline is trying to convince customers that its performance is improving and that it is ready to emerge from three years of bankruptcy protection,” wrote the latimes.com.
United spokeswoman Jean Medina said the disruptions were caused in part by weather-related flight cancellations that pushed passengers to later flights.
United says its customers filed 16% fewer complaints with the federal government recently than in 2002 when it filed for bankruptcy protection.
Report by David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025