United won’t force passengers to fly Boeing 737 Max
United Airlines will offer alternatives to risk adverse customers anxious about flying on a Boeing 737 Max jet.
When the planes return to the skies, customers will be made aware if their chosen flight is one operated by a Max plane.
United will offer alternative flights for those that request it.
"We don’t assume everybody will jump back on the aircraft," United CEO Oscar Munoz said at an Aviation Club luncheon in London.
"We are going to make it very transparent to our customers. If they are not happy, we will offer to rebook them, even if they take that decision at the gate."
United is ‘not in any particular hurry’ to restart Max operations even though the airline was due to take delivery of more than 50 more Max 9 jets by the end of 2020.
It currently has 14 Max 9 aircraft which have been grounded since March.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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