Virgin Australia stops issuing refunds, travel credits
Virgin Australia has stopped issuing customers with credit vouchers or refunds.
Customers received an email from the airline warning it has ‘temporarily paused issuing new travel credits and refunds while we wait for direction from the administrator.’
The pause is designed to protect the administrators from personal liability according to Australian law.
Outstanding refund and credit requests have been logged and will still be vaild – if a new buyer agrees to honour them.
In the meantime all customers awaiting refunds or vouchers are technically unsecured creditors of the company.
"The administrators will be able to provide more certainty on arrangements for those customers in the coming days," a spokesperson for administrator Deloitte said.
Deloitte administrator Vaughan Strawbridge said the credits ‘are still there, they haven’t gone anywhere and are intended to be used in the future.’
"They are going to be an important part of the restructure of the business and an important part of loyalty to Virgin Australia."
Delotte says there are ‘high-quality bidders with fantastic credentials’ with up to 20 entities showing an interest in taking over Virgin.
"We remain confident that our target of achieving a sale by the end of June is achievable," Strawbridge said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026