Virgin offers complimentary flights after passengers stranded overnight
Virgin passengers were left stranded overnight in a small airport following an emergency landing as the airline said all hotel rooms were fully booked.
More than 250 passengers were left at Gander Airport, a small airport in Newfoundland, Canada, after a "technical fault" forced the plane travelling from Heathrow to New York to land.
The flight was forced to land in Canada at 22:30 local time on Saturday with a relief flight due to take off from Gander for New York John F. Kennedy at 16:55 on Sunday.
A message on the airline’s Twitter account said: "Unfortunately, hotels in the local area are full – and despite our best efforts we’ve been unable to get any for customers or staff. Apologies for this."
A Virgin spokeswoman said: "All passengers and crew remained at Gander overnight on 17th August and a replacement aircraft took them to their destination the following day (18th August).
"The airline would like to thank passengers for their patience and apologise for the inconvenience caused. Due to the exceptional circumstances, as a gesture of goodwill we are offering all passengers a complimentary return flight with Virgin Atlantic for use at a later date."
Diane
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