Which? airline comes top of the rankings
Swiss International Air Lines has been voted top short-haul airline by Which? while Thomas Cook airlines came bottom.
Swiss got a customer score of 76% with Aer Lingus coming a distant second with 67%.
The worst ratings went to Thomas Cook Airlines (37%) and Ryanair (38%), with both airlines scoring only two stars for value for money.
Thomas Cook Airlines scores one star for cabin environment, while Ryanair scored one star for boarding.
Singapore Airlines and Air New Zealand got first-class scores of 89% and 88% respectively in the long-haul category with Emirates in third place with 80%.
Rochelle Turner, Head of Research, Which? Travel, says:
"The airline you choose can have a big impact on your trip, making the difference between arriving feeling tired or refreshed.
“The top-rated airlines all score highly for both the cost and value for money of the flight and most still include free hold luggage, plus onboard drinks and snacks in the ticket price – something clearly prized by travellers."
More than 8,000 Which? members took part in the survey which was based on overall satisfaction and likelihood to recommend to a friend.
Details of best airline by destination are available in January’s Which? magazine.
Diane
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025