Why servicing China’s high-end travellers is below par
The use of police escorts to beat the traffic when luxury travellers visit places such as Jakarta are now popular, says Clement Wong, the founder of BeMyGuest.travel.
Wong was speaking at the Luxperience Thought Leaders forum at Sydney Town Hall.
David Thomas, a consultant for Think Global Consulting, told the audience: "China is modernising, not westernising".
He said that affluent Chinese travellers understood that the West had good infrastructure but were puzzled with small things, such as why it’s difficult to get a caddy when they visit Australian golf courses.
This was indicative of the challenges when "a hierarchical society travels to an egalitarian on," said Thomas.
Luxperience panellists agreed that human ‘software’ challenges, understanding and personalisation were the new frontier in servicing China’s high-end travellers.
China Luxury Travel Network’s founder, Lin Xu said: "Affluent Chinese travellers simply won’t travel in big groups any more.
"The key to success will be if travel experiences really suit China’s new consumer needs and trends," she said.
Ian Jarrett
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026