Wizz Air enforcement action sees over £1 million refunded to customers
Wizz Air customers have received £1.24 million in refunds thanks to enforcement action by the UK Civil Aviation Authority.
The CAA took action against Wizz Air last year following a flood of complaints over nonpayment of refunds owed.
The regulator said Wizz Air was failing to meet its passenger rights obligations.
There were complaints about issuing refunds and a failure to provide alternative flights to help passengers get to their destinations.
Complaints also said Wizz Air failed to provide appropriate care when flights were significantly delayed.
The undertakings by the CAA required Wizz Air to make changes to its policies to make sure it consistently complies with its re-routing and care obligations.
Wizz Air was also required to review previously assessed claims it received for replacement flight costs.
This also included extra costs such as transfers when flying from different airports, and hotel costs when appropriate.
The airline cooperated with the action and has now completed its review of claims.
This has led to more than 25,000 claims being re-examined, and additional payments given in about 6,000 cases.
Paul Smith, Consumer Director at the UK Civil Aviation Authority, said: “This is good news for passengers and our concerns have been validated.”
“Passengers have every right to expect their claims to be resolved quickly, efficiently and in line with the regulations.”
The regulator’s action covered claims made for flights on or after 18 March 2022.
Related News Stories:
Related News Stories: Regulator's enforcement action sees over £1 million refunded to ... Wizz Air claims and compensations forum | I am trying to submit a ... News | Civil Aviation Authority I was awarded a judgement against Wizz Air UK. What is the best ... News - Page 5 | Civil Aviation Authority Air travel - European Commission Wizz Air faces millions in payouts over flight delays | Airline industry ... Wizz_Air Annual Report and Accounts F24 Wizz Air passengers could get £100s back as airline is forced to ... UK regulator forces airline Wizz to improve refund process | Reuters
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airbnb eyes a loyalty program but details remain under wraps
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026