Zenmer unveils multi-lingual AI travel assistant
Travel tech company Zenmer has launched Zenia, a new multi-lingual Gen AI travel assistant which it says is set to transform business travel.
Built by the latest advancements in the LLM (large language model) ecosystem, Zenia uses natural language to search, send quotes and make bookings for business travellers and agents.
The AI product is embedded into Zenmer’s core products such as the Online Booking Tool (OBT), Agent Desktop, and the Mid-office system.
This provides a seamless addition to its existing travel management tools.
Zenia enables more travel advisor productivity enabling a highly personalized service to meet client preferences.
“Zenia takes business travel to a new level of efficiency” said Nikunj Agrawal, CEO of Zenmer.
“By understanding the pain points of business travel searches and booking processes we have created an AI travel assistant that delivers a personalised and enhanced experience.”
Zenia’s key differentiators include:
Off-Platform Trip Fulfilment: Travel advisors can request quotes on email (soon also on WhatsApp, Slack and Teams). The email drives the approval request or one-click booking, without having to remain on the booking tool.
On-trip and post-trip support: Zenia suggests directions, weather, distance, visa restrictions, and more using the full context of the client’s trip.
Enhanced Actionable Intent: Zenia offers actionable capabilities, handling complex tasks like booking, quoting, and consulting on travel arrangements at various stages (pre-trip, on-trip, and post-trip).
Traveller-Centric Personalisation: By using the traveller’s unique profile, loyalty programs, preferences, and policies, Zenia recommends options that align with the traveller’s individual preferences.
No personal data is shared or used without explicit consent.
“We are running beta trials with a few TMC customers and are amazed by their overwhelming response,” Nikunj added.
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