118 118 gets on track
Instant access to National Rail Enquiries is to become available via the 118 188 phone directory service.
The 118 118 provider The Number, a subsidiary of US directory assistance firm INFOXX, is to provide the service from October 1 in partnership with TheTrainline.
The Number claims National Rail Enquiries receives 170,000 calls a day and is “by far” the country’s most commonly requested directory number.
The company believes that providing train times on 118 118 could save millions of callers from having to redial. Callers will also be able to be transferred to TheTrainline’s call centre to make rail bookings.
Chris Moss, chief executive of The Number, said: “We got the idea from a caller who asked us if we could look up a train time to save being put through to National Rail Enquiries.”
Report by Phil Davies
Phil Davies
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.































Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
TAP Air Portugal to operate 29 flights due to strike on December 11
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Airbnb eyes a loyalty program but details remain under wraps