118 118 gets on track

Wednesday, 17 Sep, 2004 0

Instant access to National Rail Enquiries is to become available via the 118 188 phone directory service.

The 118 118 provider The Number, a subsidiary of US directory assistance firm INFOXX, is to provide the service from October 1 in partnership with TheTrainline.

The Number claims National Rail Enquiries receives 170,000 calls a day and is “by far” the country’s most commonly requested directory number.

The company believes that providing train times on 118 118 could save millions of callers from having to redial. Callers will also be able to be transferred to TheTrainline’s call centre to make rail bookings.

Chris Moss, chief executive of The Number, said: “We got the idea from a caller who asked us if we could look up a train time to save being put through to National Rail Enquiries.”

Report by Phil Davies

 



 

profileimage

Phil Davies



Most Read

Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know

Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham

Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago

Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research

Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact

Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference

Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role

Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal

Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination

Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness

Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future

Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
TRAINING & COMPETITION
Skip to toolbar
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...