24/7 for FCm
FCm Travel Solutions has launched an out-of-hours service.
The service is headed by manager Michelle Harrison, who previously ran the Guild of Travel Management Companies’ out-of-hours department before it was closed earlier this year.
FCm previously used the GTMC service, but decided to set up its own when the Guild closed the facility.
The out-of-hours service is manned by a team of seven people who have undergone training in customer service and telephone techniques at the FCm Training Academy.
As well as processing bookings and making changes to itineraries, the team will be able to provide incident reports overnight, ready for when branch managers arrive in the office, giving them information on anything from whether there is fog at Heathrow or a serious accident which will affect client travel.
By Lisa James
Phil Davies
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