24/7 for FCm
FCm Travel Solutions has launched an out-of-hours service.
The service is headed by manager Michelle Harrison, who previously ran the Guild of Travel Management Companies’ out-of-hours department before it was closed earlier this year.
FCm previously used the GTMC service, but decided to set up its own when the Guild closed the facility.
The out-of-hours service is manned by a team of seven people who have undergone training in customer service and telephone techniques at the FCm Training Academy.
As well as processing bookings and making changes to itineraries, the team will be able to provide incident reports overnight, ready for when branch managers arrive in the office, giving them information on anything from whether there is fog at Heathrow or a serious accident which will affect client travel.
By Lisa James
Phil Davies
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025