24/7 for FCm
FCm Travel Solutions has launched an out-of-hours service.
The service is headed by manager Michelle Harrison, who previously ran the Guild of Travel Management Companies’ out-of-hours department before it was closed earlier this year.
FCm previously used the GTMC service, but decided to set up its own when the Guild closed the facility.
The out-of-hours service is manned by a team of seven people who have undergone training in customer service and telephone techniques at the FCm Training Academy.
As well as processing bookings and making changes to itineraries, the team will be able to provide incident reports overnight, ready for when branch managers arrive in the office, giving them information on anything from whether there is fog at Heathrow or a serious accident which will affect client travel.
By Lisa James
Phil Davies
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025