Aberdeen Airport rolls out AI digital assistant to improve passenger experience
Aberdeen International Airport has unveiled ‘Hello Aberdeen’ an AI-powered digital assistant designed to provide instant passenger assistance at the airport.
Developed in partnership with Hello Lamp Post, it delivers real-time, personalised assistance, helping passengers access vital information and navigate the terminal easily.
Available via QR codes, it offers instant support on mobile devices, catering to all passengers, including those with accessibility needs.
By automating responses to routine enquiries, the tool reduces the volume of common questions directed to staff.
‘Hello Aberdeen’ also unlocks new insights into passenger needs, helping the airport identify trends, and so improve services in key areas.
A trial on using the new digital assistant was held last year at sister airport Glasgow in partnership with Connected Places Catapult which focused on passengers requiring special assistance.
The trial showed a 50% reduction in queries were received by customer service staff and it supported 12,300+ more passengers per year.
Mark Beveridge, Managing Director of Aberdeen International Airport, said: “We are delighted that we have been able to launch this cutting-edge technology that will help passengers with real-time information available.”
“This AI-powered assistant we hope will further enhance the customer experience, ensuring a smoother and more personalised journey.”
Tiernan Mines, CEO of Hello Lamp Post, said: “The launch marks another key milestone in our partnership with the AGS Group, improving the experience for both passengers and staff.”
Related News Stories: Ryanair launches Krakow route at Aberdeen Airport Another airport scraps 100ml liquid rule Qatar Airways - TravelMole
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers