ABTA to run complaint handling workshop in Manchester
ABTA will hold a workshop explaining how to handle complaints, including how to use and react to social media, in Manchester inJuly.
The one-day Complaints Handling Workshop, which also covers the ABTA Code of Conduct, complements the two annual workshops held in London.
Led by Charles Fachiri, ABTA senior customer support manager, it is aimed at those who handle handle or receive complaints and provides a wider awareness and understanding of the complaints handling process, said the Association.
Delegates will also gain the benefit of several experienced industry experts outside of ABTA, including Jet2.com customer service manager Chris Flanagan and consultant Tracey Knott, of JournE Training.
Fachiri said: "Our complaints handling events are amongst the most popular training event that ABTA runs and our aim is to help our members convert complaints from a negative to a positive story.
"With customers increasingly aware of their rights and very demanding about the quality they expect from their holiday, it is essential that companies deal effectively with a complaint when things do go wrong and also know how best to deal with the minority of customers who may complain without good reason."
You can register for the event, to take place on July 7, at abta.com/events.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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