Agents accuse hoteliers of taking advantage of Super Break collapse
Travel agents impacted by the collapse of Super Break have complained that some hotels have cancelled bookings and hiked up prices.
They are reporting a mixed response by hoteliers, saying some have been helpful by holding reservations and prices but others have apparently taken advantage of the situation.
Agents are urging hoteliers to pull together and say they are making note of which hotels are making their jobs more difficult.
One homeworker said she had seven rooms in a hotel in London booked through Super Break for overseas clients.
She said she hoped the hotel, a Super Break regular, would honour the group rate but she was unable to speak to anyone because she was a ‘third party’.
After being reassured the bookings would not be cancelled, she emailed the hotel and did not get a response immediately.
On following it up, she was told that all the bookings had been cancelled ‘by Super Break’ and she would have to rebookd at rack rates.
"Doing so would have meant a £400 loss out of my own pocket, this meant I had to shop around to protect my clients as well as myself," she told TravelMole.
"I found that when I tried to rebook the rooms using a bedbank, three of the rooms were available at just about net rate, the fourth was at a much higher rate."
Travelpack kindly offered her three rooms at a lower rate but again the fourth room was at a much higher rate, she explained. Eventually she had to book a seventh hotel directly.
"I hope I have now just about broken even but it has left a really bitter taste in my mouth and I will never book this or any of the portfolio again. This is a hotel portfolio that I have booked many times in the past," she said.
"I am also furious that this hotel portfolio and many others have decided to profit from the situation and leave many travel agents and direct customers out of pocket."
Other agents shared similar stories on the industry’s Facebook forum Travel Gossip.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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