Agents slow to promote add-ons
Global Travel Group Conference Special: Agents are missing out on lucrative commission by ignoring the potential of add-on products, a Holiday Autos survey has revealed. In a mystery shopper experiment conducted by the car hire firm, 20 Global Travel Group members were contacted with a seat only enquiry to Malaga. “This is prime car rental opportunity and we wanted to see how many would offer the product,” said sales director Ian Coyle. Yet of the 20 agents, none spotted the potential and mentioned car hire, he said. When the ‘customer’ said he had to travel from the airport to a nearby resort, only one brought up car rental while eight of the remaining 19 failed to provide a price when directly asked about hiring a vehicle. “It seems that 40% were not bothered at all,” said Coyle. “As a customer would those eight have impressed?Service is the key to success.” Report by Steve Jones
Ginny McGrath
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Strike action set to cause travel chaos at Brussels airports
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent