Airline complains customers can’t find airport
An airline has claimed its new service is suffering because customers are struggling to find the airport.
Hawaiian carrier Mokulele Airlines became the first airline to begin flying out of the small Kalaeloa Airport this summer, since the former naval air station was opened to commercial flights.
But Mokulele CEO Ron Hansen told local media that departures from the airport on the west side of the island of Oahu, have been riddled with no-shows because passengers get lost trying to find the facility.
"We’ve had a lot of no-shows because people miss the flight because they can’t find the airport," Hansen tells the Star-Advertiser.
"When people can’t find the airport, how do you expect an airline to survive?" he adds.
Hansen says he’s been pressing the state to add more signage to help direct passengers arriving by car.
Diane
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