Airline complaints almost quadruple
Consumer complaints against US airlines nearly quadrupled in 2022, compared to pre-pandemic levels.
A report from the U.S. Public Interest Research Group found surging complaints despite more people traveling in 2019.
The report said 190,000 flights were canceled last year, representing nearly 3% of all scheduled services.
Another 1.4 million more flights were delayed.
“The airlines have a lot of challenges,” said Teresa Murray, consumer watchdog for U.S. PIRG.
Almost every category saw increases in complaints, from cancelations, delays, ticketing issues and lost baggage.
“We’re not saying don’t fly but you want to be prepared,” Murray said.
“If your flight is canceled for any reason after you book, you’re entitled to a full refund within seven days.”
“Nearly every major holiday and travel period last year was marred by cancellations,” the report says, adding that airlines and airports weren’t ready for peak demand.
Read Full Story
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt