United Kingdom
United States
Asia Pacific
Southwest Airlines: ‘We messed up’
Southwest Airlines was grilled on Capitol Hill with lawmakers demanding answers over the Christmas flight cancellation meltdown.
Southwest’s troubles caused 16,000 flight cancellations, leaving tens of thousands of customers stranded.
During the committee hearing, COO Andrew Watterson acknowledged the airline ‘messed up.’
U.S. Sen. Tammy Duckworth called it ‘appalling; while Sen. Ted Cruz said it was ‘an epic screw up.’
Pilot union chief at Southwest Airlines, Captain Casey Murray, said it was a failure from top to bottom,’
“The pilots have been sounding the alarm bells for over a decade,” he said.
Southwest crew have said their roster scheduling system was not fit for purpose.
The software was overwhelmed by the initial flight cancellations’
Watterson said Southwest is spending $1.3 billion to upgrade tech which includes an updated crew scheduling system.
Southwest says it has paid nearly all of its customers’ claims for flight cancellation reimbursements and compensation for hotel stays and other expenses.
Southwest has said the days-long problems cost it more than $800 million.
Ray Monty
Expedia TAAP incorporates AI for their 100,000 registered agents
Travefy CEO & Founder Talks About Their Itinerary Management For Travel Professionals
MMGY’s Jonathan Sloan: A Tale of Triumph Amidst Adversity
Unlocking Opportunities: Viator Empowers Travel Agents with Innovative Tools and Expansive Offerings
Kazakhstan Explored: A Journey into the Unknown
Behind the Scenes of Vegas Tourism: Kelly Messina’s Insider Perspective
Preserving Mexico’s Beauty: A Conversation with Doris Patiño from Xcaret
Twawick
Travefy
Cruising Through Innovation: A Dialogue with Keli Washburn from Globus
American Waterways: An Interview with Faith Alchorn-Selk from American Cruise Lines
Renovations and Clientele Diversity: A Chat with Henry Perez of Bahia Principe Hotels
BA flight attendant taken off duty after boozy altercation
Passenger attempts suicide on Bangkok-London flight
Report: Viking Sky outage could have been ‘one of the worst disasters at sea’
Spain hits Booking.com with record €530 million fine
Ambassador cruise ship collides with cargo vessel