Airports could be named and shamed over waiting times
Airports with long check-in and transit times could be named and shamed by the Government as part of its new tourism strategy.
The strategy, unveiled this week, suggests that the move would force airports to improve their times.
The Government want to work with airports and airlines to prevent long queues through the airports, particularly for long-haul flights.
It is also hoping to cut down queues for visitors arriving in the UK through more automation at border controls.
New e-passport gates are due to be installed at Gatwick South and Heathrow Terminal 3 this Spring.
Minster for Tourism John Penrose said: “I’m a great believer in consumer power. We would dearly love to publish more data about how long it takes to get through British ports of entry.
“It would be interesting to know whether you are more likely to be held up on your journey in one place versus another. If people can make an informed decision as part of their travel plans you might see some consumer pressure brought to bear.â€
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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