American Airlines will issue on the spot compensation for in-flight mishaps
American Airlines plans to be a little more proactive with in-flight customer service issues.
The airline’s flight crew will soon be able to placate any potential flashpoints by dishing out frequent flyer points on the spot.
Flight attendants are getting a new program loaded on to their tablets which will offer compensation immediately when a mishap arises.
The iSolve program will enable them to award AAdvantage miles to a passenger’s account.
Passengers could be eligible for free miles if faced with various malfunctions such as broken seats, in-flight entertainment outage, an involuntary downgrade or perhaps meal shortages.
It is only eligible for customers already enrolled in the American Airlines AAdvantage program.
The airline hopes this option will help calm angry customers before any issue has a chance to escalate.
The iSolve software rollout comes as the airline is starting to conduct special de-escalation training for flight attendants in order to better respond to in-flight problems.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers