Amex business travel ‘new accounts up 60%’
American Express Business Travel was awarded $2.2 billion in new business last year, a 60% rise over 2005.
The global travel management company also retained nearly $3.6 billion in accounts from existing clients who renewed their contracts.
Newly signed companies include global enterprise Fair Isaac Corporation and other brands such as Circuit City and Shire Pharmaceutical.
Amex claimed its middle market segment in the US accounted for more than one-quarter of its corporate travel sales volume in America in 2006.
Amex Global Travel Services president Charles Petruccelli said: “Today, the client wants global integrated purchase and process solutions, the business traveller wants a total trip experience, and the supplier wants distribution efficiency and business development success.
“I am pleased to report that our continuing business investments have positioned us well to deliver on the ‘customer experience’ promise.”
The company outlined plans to further optimise its clients’ total travel and entertainment spend during 2007.
“We are now firmly beyond the traditional travel agency mindset to instead provide full spectrum, end-to-end T&E management services,” said Petruccelli.
by Phil Davies
Phil Davies
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