Angry Virgin demands answers for res system failure
Virgin Blue will review its contract with Navitaire – the company contracted to run its reservations system – following Sunday’s flight chaos affecting its domestic services.
Navitaire is the supplier of Virgin Blue’s reservation and distribution software platform and also hosts that platform on its own server infrastructure at a data centre in Sydney.
It took nearly 24 hours to get a back-up system running and get Virgin Blue flights back in the air yesterday.
The agreement with Navitaire requires ”mission-critical” systems to be recovered in two hours.
Some stranded and angry Virgin Blue passengers were delayed for two nights.
Virgin Blue said it flew 45,000 people on Monday on flights running about half an hour late.
The airline has also advised delayed passengers that that they can claim up to $220 per night for expenses as well as transport between their hotel and the airport.
The claim form is found on the website: www.virginblue.com.au
Ian Jarrett
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