Arbitration fees frozen
ABTA has confirmed that fees for its arbitration scheme will be frozen for another year.
The scheme will continue to be handled by CEDR (Centre for Effective Dispute Resolution) which streamlined the service when it took over in 2011.
In 2013, the ABTA Arbitration scheme handled 267 travel complaints and awarded over £165,000. The average award was £620.94.
Charles Fachiri, ABTA consumer affairs senior manager, said: "We are very pleased to be able to secure a continued price freeze and hope that this will encourage consumers and ABTA members to continue to use this effective complaints solution – which is often a much more cost effective route than going through the courts."
|
Cost of claim |
Cost to claimant |
|
£1.00 – £2,999.99 |
£108.00 (£90 + VAT) |
|
£3,000.00 – £7,499.99 |
£180.00 (£150 + VAT) |
|
£7,500.00 – £25,000.00 |
£264.00 (£220 + VAT) |
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025