Asiana to compensate passengers impacted by in-flight meal shortages
Asiana Airlines says it will compensate fliers impacted by the airline’s in-flight meal disruption recently.
After switching supplier, the South Korean carrier was hit with major disruption to flights as meal supply almost ground to a halt.
That caused flights to be delayed and many short haul services took off without any food onboard.
Asiana said about 100 international flights were delayed by an hour or more from July 1-5.
Customers on these flights will be compensated with a 10% credit on a one-way fare, or 20% if their flights were delayed by at least four hours.
Passengers who did not receive inflight meals or offered an alternative will also get compensation.
These passengers had already been offered vouchers but the airline is enhancing this as it is ‘a moral responsibility’ for the airline.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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